42Gears Mobility Systems Hiring Fresher 2024: 42Gears Mobility Systems hiring fresher BE/ BTECH candidates for a Associate Support Engineer position. The detailed information about application process given below please scroll down the post.
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42Gears Mobility Systems Hiring Fresher 2024:
- Job Role: Associate Support Engineer
- Qualification: BE/ BTECH
- Experience: 0-1 Years
- Salary: Best In Industry
- Location: Bangalore
Details Eligibility:
- The candidate must possess B.E/B.Tech qualifications
- Experience: 0 – 1 year
Qualification:
- Excellent verbal and written communication skills, with the ability to explain technical terms and concepts in simple terms to customers.
- Strong interpersonal communication and customer service skills, particularly in high-stress situations.
- Basic understanding of the software development life cycle and bug life cycle.
- Strong understanding of all mobile device platforms and mobility terminology.
- Knowledge of current mobile device trends in the market.
- Prior experience in supporting mobility products is advantageous.
- Strong aptitude for quickly learning new technologies and technical concepts and understanding how to apply them in a customer-facing environment.
- Logical approach to problem-solving.
Responsibilities & Requirement:
- Provide support to customers through various channels, including email, phone, chat, and remote tools.
- Replicate customer issues on in-house devices and collaborate with the engineering team for resolution.
- Ensure timely follow-up with customers, providing regular updates on reported issues.
- Collaborate effectively with other teams as needed to address customer concerns.
- Utilise internal technical expertise, including peers, mentors, knowledge bases, community forums, and other tools, to deliver effective solutions to customer issues.
- Contribute to the creation of new knowledge base articles, documenting insights for future reference.
- Actively participate in technical communications within the internal support team, sharing best practices, and staying informed about emerging technologies.
- Focus on areas of technical specialisation and attend relevant technical training sessions.
Additional Mandatory Requirements:
- Willingness to work any 9-hour shift, including day or night, covering a 24/7 operation.
- Availability to work on the weekends.
- Ability to work from the office.
Role Description: We are seeking an Associate Support Engineer with a strong desire to thrive in a dynamic, customer-centric environment. We are looking for a motivated and ambitious individual, whether early in their career or with some experience, who is prepared to take responsibility for customer issues and queries. The ideal candidate should be passionate about learning, contribute to a high-performance team, and provide excellent support.
How to Apply for 42Gears Mobility Systems Recruitment Drive 2024?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
| 42Gears Mobility Systems Apply Link and More Detail | Click Here |
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The Job Information Provided above only for Information Purposes only . The above Recruitment Information has been taken from the official site of the Organization and Official Page of company. We do not provide any Job guarantee. Recruitment is to be done as per the official recruitment process of the company and HR. We don’t charge any fee for providing this job Information. Suggest to candidate don't pay any single rupees for job.