Deloitte Hiring Fresher 2024: Deloitte hiring fresher BSC/ BCA candidates for a Jr. Associate position. The detailed information about application process given below please scroll down the post.
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Deloitte Hiring Fresher 2024:
- Job Role: Jr. Associate
- Qualification: BSC/ BCA
- Experience: 6 – 18 months
- Salary: Best In Industry
- Location: Hyderabad
Details Eligibility:
IT Ops – Jr. Associate:
- Non-Engineering Graduate (Sciences, BSC- IT, BCA e.tc.,) (Tier 3 or non-tiered)
- Experience: 6-18 months of prior work experience (preferably in service desk)
- Technical Skills: Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
Soft Skill:
- Basic troubleshooting skills to diagnose and resolve/address customer issues/requests
- Posseses required communications skills both verbal and written.
- Work hour flexibility
- Agility and positive attitude for learning
- Team player with mindset to share knowledge, maintain transparency and grow together with team.
- Agility for quick learning
- Problem-solving skills
- Analytical skills
- Work hour flexibility
Role & Responsibilities:
- Entry level role with min of 6 month to 1 year of experience.
- Respond to customer inquiries through multiple channels – Phone, chat and web tickets.(calls, webforms, emails, chats and voicemails).
- Developing a higher level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
- Communicate (verbal and written) with customers from different countries and cultures (Americas, EMEA, APAC)
- Recording, diagnosing, troubleshooting, resolving incidents and service requests based on a defined scope of support.
- Strive to achieve client satisfaction while maintaining technical accuracy and efficiency with adherence to contact quality guidelines.
- Stay up to date with outage, knowledge update alerts that are communicated on a need basis.
- Responsible to resolve assigned incident/problems, displaying clear understanding of SLA and Incident lifecycle.
- Reporting and updating supervisors for daily progress and guidance on assignments and concerns.
- Demonstrate flexibility in working in different shifts (24×7 operations).
- Developing a high level of accuracy and speed in task completion, demonstrating the ability to efficiently process transactions, showing proficiency in client service
Job Overview: Executive – Service Desk will be primarily responsible for performing L1 Service Desk activities such as Respond to customer inquiries, communicate with Customers, address customer issues
How to Apply for Deloitte Recruitment Drive 2024?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
| Deloitte Apply Link and More Detail | Click Here |
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