Ethos Hiring Fresher 2024: Ethos hiring fresher Any Degree candidates for a Quality Assurance Associate position. The detailed information about application process given below please scroll down the post.
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Ethos Hiring Fresher 2024:
- Job Role: Quality Assurance Associate
- Qualification: Any Degree
- Experience: 1-2 Years
- Salary: Best In Industry
- Location: Bangalore
Details Eligibility:
- Candidates must possess Any Degree qualifications
- 1-2 years experience in customer support, customer success, operations, or related role
Job Requirement:
- Experience in quality assurance is a plus
- Experience in life insurance or related industry is a plus
- Can independently identify problems and perform root cause analysis
- Proficiency in working with Salesforce or equivalent support/help desk software
- Strong intellectual curiosity and drive to solve problems
- Ability to work independently as well as collaborate with various departments
Role & Responsibilities:
- Uses quality monitoring data management system to complete scoring of service provided via phone, email, chat or through case work
- Ensure proper information is provided to customers and partnership agents
- Ensure proper processing and following of procedures outlined in company knowledge bases and procedure documents
- Develop a strong understanding and knowledge of Ethos products and processes to review support provides to customers
- Provides trend data to QC management
- Provides actionable data to team management as needed
- Meet individual and team goals and objectives
- Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
- Assist in training of Quality Control Associates
- Escalate outstanding issues to team management for resolution
- Perform other duties as assigned
About the Role: The Quality Control Associate is responsible for assessing the quality of the support provided by our CX team. The QC will review casework and communication with clients and partners. This assessment will be of customer services, accuracy and conformity to company and carrier policies and procedures. This individual will assist in developing, creating, and implementing recommendations for enhancements to training materials as needed to enhance the overall customer experience. You will be responsible for reviewing work through the quality monitoring data management system. To succeed in this role, you should have a strong attention to detail, strong problem-solving skills and a relentless focus on the customer experience.
How to Apply for Ethos Recruitment Drive 2024?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
| Ethos Apply Link and More Detail | Click Here |
DISCLAIMER:
The Job Information Provided above only for Information Purposes only . The above Recruitment Information has been taken from the official site of the Organization and Official Page of company. We do not provide any Job guarantee. Recruitment is to be done as per the official recruitment process of the company and HR. We don’t charge any fee for providing this job Information. Suggest to candidate don't pay any single rupees for job.