Kyndryl Hiring Fresher 2025: Kyndryl hiring fresher BE/ BTECH/ Any Degree candidates for a L1 Helpdesk Agent position. The detailed information about application process given below please scroll down the post.
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Kyndryl Hiring Fresher 2025:
- Job Role: L1 Helpdesk Agent
- Qualification: BE/ BTECH/ Any Degree
- Experience: 0-1 Years
- Salary: Best In Industry
- Location: Bangalore
Details Eligibility:
- Graduate in any discipline (including engineering graduates)
- The minimum experience needed is 1 year in the IT service desk.
Required Skill & Experience:
- Should possess excellent English communication skills.
- Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary)
- Perform initial problem determination (Level 1 support) with related hardware, software and services support
- Provide technical advice/guidance/troubleshooting/support to B2B end users within specified SLAs.
- Use technical resources and tools to support the client by answering questions and responding to client requirements.
- Utilize client products, technologies and industry services skills to identify issues that may be related to product installation, update, configuration, operations, or performance.
- Guide the client and advise on potential resolutions, and implementation and play a key role in overall client satisfaction.
- Understand, adapt, and contribute to the improvement of various SLAs, SLOs and KPIs in line with customer expectations.
- Willing to work in night shifts and hybrid model.
Who you are: You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Role Description: A L1 Helpdesk Agent combines the know-how of tech support with problem-solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
How to Apply for Kyndryl Recruitment Drive 2025?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
| Kyndryl Apply Link and More Detail | Click Here |
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The Job Information Provided above only for Information Purposes only . The above Recruitment Information has been taken from the official site of the Organization and Official Page of company. We do not provide any Job guarantee. Recruitment is to be done as per the official recruitment process of the company and HR. We don’t charge any fee for providing this job Information. Suggest to candidate don't pay any single rupees for job.