GAVS Hiring Fresher 2024: GAVS hiring fresher BE/ BTECH candidates for a Junior Service Desk Engineer position. The detailed information about application process given below please scroll down the post.
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GAVS Hiring Fresher 2024:
- Job Role: Junior Service Desk Engineer
- Qualification: BE/ BTECH
- Experience: 1 to 4 Years
- Salary: Best In Industry
- Location: Chennai
Details Eligibility:
- Engineering Graduate an associate degree in Information Technology
- Experience: 1-4 years of experience in a technical support or helpdesk role.
- Familiarity with the ITIL framework and best practices is a plus.
Skill:
- Basic understanding of computer hardware, software, and troubleshooting techniques.
- Familiarity with operating systems such as Windows, Linux and macOS.
- Knowledge of network connectivity basics and common office applications.
- Strong troubleshooting and problem-solving skills
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team.
- Proficiency in using ticketing systems and remote support tools
Certification:
- Microsoft / Linux Certifications
- ITIL Foundation Certifications are added advantage
Key Responsibilities:
- Responsible and resolve incoming helpdesk tickets and phone call related to hardware, software, applications and network issues.
- Document and track incidents, requests, and resolutions in the service desk ticketing system.
- Escalate complex issues to Level 2/3 support teams when necessary.
Technical support:
- Troubleshoot and resolve desktop, laptop, and peripheral device issues (printers, scanners, etc.).
- Provide support for operating systems (Windows, macOS, Linux) and common office applications (Microsoft Office, email clients, etc.)
- Assist with password resets, account unlocks, and access issues
Customer Service:
- Deliver exceptional customer service by providing timely and accurate responses to end-user inquiries.
- Communicate technical information clearly and effectively to both technical and non-technical users.
- Follow up with users to ensure issues are fully resolved and users are satisfied with the service provided
System Maintenance:
- Perform basic system administration tasks such as user account creation and management.
- Assist with software installations, updates, and configurations, conduct routine maintenance and updates on desktops and laptops.
Knowledge Management:
- Contribute to the creation and maintenance of technical documentation and knowledge base articles
- Share knowledge and best practices with team members to improve overall service delivery.
Job Description:
- Dedicated and customer-focused Level-1 Desktop Service Desk engineer to provide technical support and assistance to end-users. The ideal candidate will be the first point of contact for all technical issues and requests, ensuring that all incidents are resolved efficiently and effectively.
Working Condition:
Work from Office
24×7 Support
How to Apply for GAVS Recruitment Drive 2024?
Interested and eligible candidates can apply for this position online as soon as possible by following the link.
| GAVS Apply Link and More Detail | Click Here |
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The Job Information Provided above only for Information Purposes only . The above Recruitment Information has been taken from the official site of the Organization and Official Page of company. We do not provide any Job guarantee. Recruitment is to be done as per the official recruitment process of the company and HR. We don’t charge any fee for providing this job Information. Suggest to candidate don't pay any single rupees for job.